Business information
Business, billing, and policy details for Stripe review
This page summarizes what SecondLoop sells, how billing works, how to contact support, and how purchase policies apply before a customer starts a paid subscription. The official Japanese statutory purchase disclosure is maintained separately as the Specified Commercial Transactions Act page.
Service name / trade name
SecondLoop is the visible service name used for the public SaaS product. The formal seller/operator details are provided through the Specified Commercial Transactions Act disclosure page.
Service description
SecondLoop is a failed-payment recovery SaaS for small teams using Stripe Billing. The service helps teams run diagnostics, review failed subscription renewals, send recovery followups, and route customers into Stripe-hosted payment update flows.
Plans and pricing
Free Revenue Scan access is available at USD 0. SecondLoop Pro is USD 29/month after a 7-day trial, and Growth is USD 79/month after a 7-day trial. Paid plans renew automatically until canceled.
Delivery
SecondLoop is delivered as a web application after account creation and workspace setup. No physical goods are shipped.
Returns
SecondLoop does not sell physical goods, so physical returns and return shipping processes do not apply.
Refunds and billing disputes
Payments are non-refundable except where refund rights are required by applicable law. Billing questions, unrecognized charges, and dispute-related support requests can be sent to the public support contact.
Cancellation
Paid access can be canceled before the next renewal through the Stripe-hosted Billing Portal. Cancellation stops future renewal charges but does not automatically refund prior charges.
Promotion terms
The Pro and Growth trials last 7 days. After the trial, Pro renews at USD 29/month and Growth renews at USD 79/month unless canceled before renewal.
Legal, export, and use restrictions
SecondLoop is intended for businesses that have lawful authority to connect and operate their Stripe Billing data. Illegal use, unauthorized account access, abuse of third-party systems, and activity that violates applicable law or the terms of service are prohibited.
Payment security
Checkout, billing management, and customer payment updates are handled through Stripe-hosted flows. SecondLoop does not collect or store raw card numbers.
Contact
Customer support and billing questions can be sent to support@secondloop.dev.
This direct email contact is available in addition to the public support form.
Specified Commercial Transactions Act disclosure
Operator name, address, and phone number are provided by email on request before purchase through the 特定商取引法に基づく表記.
Disclosure requests can also be sent to legal@secondloop.dev.